The 2017 version of the TQG’s acclaimed International Code of Practice for Telehealth Services has been released. It continues to set the pace for flexible and innovative service standards.

Since its conception as a European Code in 2014, the International Code has set out to help transform digital health and care services – so that they are more and more responsive to service users … whether the user is a 26 year old self-managing her diabetes or an 86 year old being supported with his dementia.

The International Code has rejected any rigid ‘this is how you must do it’ approach. Instead it has recognised from the ‘get go’ that service users must be empowered and even liberated by the technologies that they use. They must not be thought of or treated as the victims of narrow ‘old style’ health and care regimes.

The context is clear. The emergence of telehealth, assisted by the array of technologies that are increasingly accessible to all, is an opportunity to transform the way we think about our health and wellbeing. It is no longer so much about health ‘interventions’ – but it is about how people access services to help them maintain appropriate lifestyles and manage any health conditions. Telehealth services … from telecare to mHealth must see themselves, therefore, within a new landscape. The International Code of Practice for Telehealth Services points the way.


Some Telehealth Service Domains

Health and motivational coaching and advice

Activity and lifestyle monitoring

Safeguarding and monitoring in care settings

Gait, seizure and falls prediction / management

Vital signs monitoring

Telecare and social alarms (PRS)

Mobile health technology systems (e.g. apps)

Medication or therapy adherence

Rehabilitation and (re)ablement

Tele-consultation and virtual presence

Key facets of the International Code include:

Incorporation of ISO/TS 13131 Health Informatics – Quality Planning Guidelines for Telehealth Services

Download a copy from this website and consider what it means for you … whether a

  • Strategist or Planner

Build the International Code into your planning.

  • Commissioner or Procurer

Make the International Code a requirement when procuring services.

  • Service Provider

The International Code is your benchmark. Become certified to it.

  • User

Expect your service to know about and use the International Code.